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Click Here for International Terms
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| Use Your Customer Number to Speed Delivery |
| Your customer number is listed on all invoices and packing slips. |
| Use Your Visa®, MasterCard™, Discover® or American Express® Charge
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Card Number and Expiration Date must be provided for direct mail and phone orders. Present your card when ordering from your John Henry® sales representative.
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| John Henry® Return Policy |
Our goal is to provide youwith timely service in the event a return is necessary. Before returning any product you must have a Return Authorization Number.
Growers may request an Authorization Number by calling 866-378-7535, 8 a.m. to 5:30 p.m, or email us at growercare@multipkg.com.
Florists and Gift Shops may request an Authorization Number by calling 866-540-1810, 8 a.m. to 6:30 p.m., or email us at fmdregions@multipkg.com.
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| Return of Non Imprinted Material |
| Non-imprinted material may be returned within 60 days of shipment. Merchandise must be in original packaging and in saleable condition. There will be a 20% restocking fee incurred on returns and shipping charges are not refundable. |
| Imprinted Material |
| Return of custom-imprinted material will be accepted only when due to imprint error. In the event your imprinted material is incorrect, please call our Customer Service Department for help on corrections and return information. All return requests must be made within 60 days of shipment. Custom-imprinted material may not be returned for reasons pertaining to errors in customer approved proofs. |
| All packages authorized for return should be sent to: |
| John Henry |
| 5800 W. Grand River Ave |
| Lansing, MI 48906 |
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| Please include a copy of the original packing slip along with your Return Authorization Number. |
| Shipping Information |
We will ship the least expensive way unless otherwise specified. All prices are FOB
from shipping location or from the least costly shipping point. Shipping includes UPS, common
carrier and other shipping costs. UPS and Parcel Post shipments will be prepaid and billed
to you. Visa®, MasterCard™, Discover® and American
Express® orders will have 30% of the total order added for shipping and
handling, with a minimum charge of $10.00. Actual shipping charges will be billed at time of shipment.
A $9.00 per box charge applies to all COD orders.
Sales tax will be charged for non-resale items in CA, CT, FL, IL, MD,
MI, NC, NJ, NY, OH, PA, TN, TX, VA and WI.
Weight and size of the shipping container may be important factors when
purchasing some of our container lines. If you have any questions, please call our
Customer Service Department for assistance.
Shipping Damages: Inspect all merchandise Upon Receipt. Any
claims for merchandise damaged in transit must be made to the final carrier for common
carrier shipments and to The John Henry Company for UPS and Parcel Post. If making a
claim, please retain original carton.
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| Phone Orders |
- Florist & Gift Shops
- If you would like to place an order please call
Toll-Free (866) 448-8300.
- To ensure accuracy on custom-imprinted stationery please email your order to fmdregions@multipkg.com or fax your order to
Toll-Free (800) 968-5636.
- Florist Wholesalers
- If you would like to place an order please call
Toll-Free (866) 840-3404.
- Grower & Garden Centers
- We're always happy to accept your call; however, where custom-imprinted material is needed, please submit your order by mail (see FAQs for address) or fax orders to Toll-Free (800) 968-2598 or email orders to growercare@multipkg.com.
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| Credit Policy |
- Terms: Net 30 Days
- A monthly service charge will be applied to past-due balances.
- Payment Options
- Enclose full payment with order, adding 10% of the total for estimated freight and handling charges. Actual freight charges will be billed on your invoice and reflected on your monthly statement.
- Charge to your existing account.
- Charge to Visa®, MasterCard™, Discover®, or American Express®. Add 30% of the total estimated for freight and handling charges ($10.00 minimum).
- Open an account. If you wish to establish credit, please complete and submit the credit application or contact The John Henry Company credit department, or your sales representative.
- Foreign accounts have a $500.00 minimum order and must be prepaid in advance or through letter of credit in U.S. dollars. We will provide information on air or ocean shipping charges when you place your order.
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| Important Additional Information |
- IMPRINTED ITEMS FOR HOLIDAYS
- Reminder: When ordering imprinted items for a specific holiday, please allow at least 3 to 4 weeks for delivery.
- SAVE MONEY...BUY IN QUANTITY
- If you are interested in quantities higher than those shown, let us know which items you want and how many. Special quantity price breaks may be available. See your John Henry® sales representative or call us for details.
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| Minimum web order $50 |
| Prices Are Subject to Change Without Notice |
The John Henry Company
5800 W. Grand River Avenue
P.O. Box 17099
Lansing, MI 48901
Phone: (800) 748-0517
Fax: (800) 968-5646
E-mail: mail@multipkg.com
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